FAQ

Can I combine multiple orders?

Unfortunately at this time we are not able to combine multiple orders. This allows us to process orders as quick as possible and in the order they were received to keep it fair to all of our amazing customers.

When Will My Order Ship?

All orders are processed in the order in which they were received. Our current turn around time is 2-3 weeks (business days.) This means your order will ship no later than 21 BUSINESS days after your order was placed, however we always strive to ship as soon as possible.

How Long Does Shipping Take?

All orders are shipped via USPS First-Class Mail which has an average delivery of 2 to 7 business days in the US. Business days DO NOT include weekends. Please understand that I cannot guarantee shipping times and once a package leaves my hands it is out of my control. I provide tracking numbers for all orders so you can track your items progress to you. Sometimes the Post Office does not scan packages at each stop, this is also out of my control.

My shipping address is wrong, what do I do?

All orders must be shipped to the address given at checkout. I will no longer change addresses in order to better protect my customers and myself. If your address is incorrect I will cancel and refund your order so that you may reorder with the correct address.

Any orders that are returned to me because an incorrect address on the customers end can be reshipped but customer will be responsible for 2nd shipping fee.

Can I cancel my order?

I do not allow order cancellations after 24 hours of an order being placed. No Exceptions. There are NO CANCELLATIONS ALLOWED DURING LARGE SCALE SALES. NO EXCEPTIONS.

Where are my samplers?

We have a new sampler policy in affect as of May 1, 2018.

We no longer have a generic shop sampler included in every order.

PR samplers are added to orders when the corresponding PR code is used.

Custom Orders:

I am currently not able to accept any custom orders.

Materials:
We use a high quality printer and smooth matte sticker paper.

Our paper is often referred to as "unicorn" paper.

Wholesale:
All wholesale orders are considered on a case by case basis. Inquiries can be directed to hello@mooreave.com