Refund Policy


RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
* Gift cards

To complete your return, we require a receipt or proof of purchase.

Refunds 

We do not offer refunds. If you receive a damage product please email us immediately at hello@mooreave.com and we will get a replacement sent out immediately. Please include photos of the damaged items for verification purposes. No items will be replaced without photo verification. 

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@mooreave.com and send your item to: 8502 E. Lindner Avenue, Mesa, AZ, 85209, United States.


Shipping
To return your product, you should mail your product to: 8502 E. Lindner Avenue, Mesa, AZ, 85209, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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